Less time in the inbox. More time for guests.

At Hotel Studánka, the reception team also acts as the reservations department. BE-A helps remove repetitive communication from their workload and prepares accurate answers using the hotel’s own knowledge.

Hotel Name

Hotel Studánka

Property type

4-star wellness hotel

Location

Rychnov nad Kněžnou, Czech Republic

Size

100 beds (65 in the hotel + 35 in the villa)

Challenge

The reception team also acts as the reservations department.

Routine guest questions and repetitive email communication take time away from guests at the property.

Solution

BE-A prepares accurate answers using the hotel’s own knowledge.

An integrated knowledge base helps the team reduce repetitive work and maintain a consistent tone in guest communication.

Results

The time needed for a standard email falls from 15 minutes to 2 minutes.

The reception team has less routine communication to handle and can maintain more consistency across guest conversations.

15 → 2 min

for a standard email

Less routine

for the reception team

More consistency

across guest communication

Other success stories

Faster answers. One consistent voice. No language barrier.

H&Hotels Group

View Case Study

BE-A helps a group managing more than 500 rooms prepare guest responses, maintain conversation context and communicate naturally across languages — with particularly strong impact during night shifts.

85% of guest enquiries handled automatically

Hotel PECR

View Case Study

Hotel PECR uses BE-A to handle guest communication around the clock, reducing pressure on reception during peak periods and outside business hours.

What could BE-A take off your reception’s plate?

Show us how your team works today, and we’ll show you where BE-A can make the biggest difference.

See how BE-A can support your hotel.

Book a demo

Book a demo

See BE-A at work

See BE-A at work