Hotel PECR uses BE-A to handle guest communication around the clock, reducing pressure on reception during peak periods and outside business hours.
Hotel Name
Hotel PECR
Property type
4-star mountain hotel
Location
Pec pod Sněžkou, Czech Republic
Size
210 beds
Guest communication was difficult to keep up with during peak periods and outside reception hours.
The reception team had to balance guests at the property with incoming enquiries, reservations and requests across multiple channels. Response times were particularly challenging in the evening, at night and for guests contacting the hotel from different time zones.
BE-A gives Hotel PECR an always-on layer for guest communication and routine front-desk work.
BE-A handles common enquiries, checks availability, prepares offers and can complete individual reservations automatically. More complex requests, such as group bookings, are passed to the hotel team with the relevant context.
Today, PECR is also a real-world testing environment for BE-A: alongside text communication, BE-A Voice handles telephone communication and the Holobox brings BE-A directly into the hotel lobby.
Most routine enquiries can now be resolved without waiting for the reception team.
During a measured seven-day period, BE-A processed approximately 85% of incoming enquiries automatically. Guests particularly value fast responses outside normal reception hours and the ability to communicate in their own language.
Routine communication is handled by BE-A, while hotel employees remain available for complex situations and interactions where personal attention matters most.
of guest enquiries handled automatically
guest communication
languages supported
Jan Houžvička
General Manager, Hotel PECR
