BE-A helps a group managing more than 500 rooms prepare guest responses, maintain conversation context and communicate naturally across languages — with particularly strong impact during night shifts.
Hotel Name
H&Hotels Group
Property type
City hotels and residences
Location
Prague and beyond, Czech Republic
Size
500+ rooms and apartments
Front-desk teams needed to respond faster while managing labour shortages and multilingual guest enquiries.
The strongest pressure came during night shifts. The group needed a consistent communication style across its hotels and residences, with conversation context available to the team.
BE-A drafts email replies for the reception team to review and send.
Responses use the context of each conversation, helping staff provide detailed answers in the guest’s language. Conversation history is kept in one place so the team can communicate consistently.
Guest response times are faster, with particularly strong impact during night shifts.
The team reports fewer repeat questions thanks to contextual, detailed answers. Multilingual support removes language barriers for guests and members of the team, while a shared conversation history makes communication easier to navigate.
rooms and apartments
guest response times
for conversation history
Ondřej Šimeček
General Manager, H&Hotels Group
